Can I get an invoice in my company’s name?

Yes. It is possible to get an invoice in your company’s name. In order for us to provide you with this, please send an email to support@neilpatel.com with your company information, VAT number, and anything else that you need to have included in their invoice. Our support team will promptly generate an invoice for you […]

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Why is the CAPTCHA on Ubersuggest so annoying?

We understand that CAPTCHA protection can be frustrating and even interrupt your workflow. The CAPTCHA verification you’re getting on Ubersuggest is expected to happen if you’re loading reports repeatedly. The verification process is a means for Ubersuggest to be protected against spammers and scrapers who will slow down your experience with our tool.  We’re working […]

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Why does the Site Audit only scan one page (or no pages) on my website?

Typically, when the SEO Analyzer scans only one page or no pages at all, it means it is getting blocked somehow from accessing your website. This could be caused by any of the reasons below: Indexation instructions (robots.txt, robots meta directives) Server settings that prevent our IP addresses from accessing your sites Authorization settings Blocked […]

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Is there another way to log in apart from using Google?

At the moment, the only way you can log in to Ubersuggest is by using your Google account. We don’t have a password-based login area that you can use as an alternative, unfortunately. To open Ubersuggest, go to the app (https://app.neilpatel.com/) and click the “Sign in with Google” button at the top right-hand corner, as […]

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I was on the free trial and got upgraded. Can I get a refund?

From the moment you started your free 7-day trial, you entered your credit card details contingent on an automatic upgrade when the trial ended, that is, if you didn’t cancel before the end of the trial period. Although this is how most free trials work, we apologize for not making it clearer during that initial […]

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Can I export the Site Audit reports?

Unfortunately, we don’t offer the ability to generate or export the results you get from the Site Audit at the moment. With so many professional users adopting Ubersuggest PRO as their go-to solution, it is understandable that many of them will need to share those results with other team members, so making this functionality a […]

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Why does Ubersuggest say that my site has zero traffic?

Until your website starts gaining more traction, you may see that many of the available SEO tools, Ubersuggest PRO included, reporting little-to-no traffic on your site. The reason being is that all SEO tools work based on estimates. If you’re not ranking well for many keywords, they’ll just assume you’re not getting much, if any, […]

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Will my credit/debit card be charged during my free trial?

You can use Ubersuggest PRO absolutely free of charge during the 7-day trial period. Your credit/debit card will only be charged once the initial free-trial period of seven days has been completed. During the seven days of the free trial, however, you won’t be charged anything. You may get a notice from your credit card […]

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Can I white label my reports?

At the moment, Ubersuggest doesn’t yet offer you the ability to generate white-label reports that you can use with your clients or for your own companies. In fact, the majority of our reports will only offer you the ability to generate CSV exports, but not other formats, although we are working to add different types […]

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Can I export data from my reports?

Ubersuggest allows you to export certain reports. At the moment, these are the export options that Ubersuggest PRO currently offers and the kind of file output that each of the reports produces: Dashboard – Export PDF file with all the Keyword Rankings being tracked and metrics Keyword Ideas – Export CSV file with Keyword Ideas and metrics […]

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