As long as the desired plans are available, you can choose to upgrade your account. To do that, you just need to go to our pricing page here: https://app.neilpatel.com/en/pricing and pick your plan. Upgrading monthly subscriptions: they will be prorated (charged only the difference), and for the coming months, the new full amount according to the plan […]
Category: Account
Tier 0 Lifetime Plan
The Tier 0 Lifetime is a plan that will function similarly to a FREE account in some aspects and others like an Individual Plan. Some of the features where you will notice a difference: Projects: in Tier 0, you can only add one project and track up to 25 keywords. While on Tier 1 (Individual Plan), you can […]
Why is Ubersuggest treating me as a free user?
There are a couple of reasons why the system downgrades users to free. A downgraded user faces more significant limitations and quickly “Upgrade Warnings” messages. To confirm that the downgraded happened, please go to your Billing Settings pages: https://app.neilpatel.com/en/settings/billing and update the billing information if necessary. Now, Ubersuggest downgraded your account because it did not detect […]
Can I change my email address? (PRO members)
Unfortunately, the ability to switch emails at the moment is not a possibility on Ubersuggest settings. That is a request that our team is already aware of, and we hope to tackle it in the future. We understand that this can be inconvenient sometimes, and we appreciate your patience and understanding. Please feel free to […]
Can I add users to my account?
Sadly, Ubersugegst doesn’t offer the ability to add users to your account yet. We understand how important it can be to share tools like Ubersuggest with other team members. On the other hand, we’ve implemented a new login process that makes it easier to share credentials with other teammates. Now users can create accounts instead […]
Is there another way to log in apart from using Google?
Yes, there is. Ubersuggest now offers 2 types of log ins: The Google log in, and a log in we provide using a email and password you would like. To log in or subscribe, kindly visit app.neilpatel.com/en/login. You’ll see the page below, and will be able to choose which one you prefer. Important: Users that […]
Can I get a refund?
Please, keep in mind our refund policy: “We provide a one-time 7-day free trial for monthly subscriptions. For annual and lifetime subscriptions, we offer a 30-day, no questions asked, money-back guarantee.” – Which you can find it here: https://app.neilpatel.com/pricing. If you would still like to proceed with your cancellation and refund, send us an email at […]
How do I reset my password?
If you’ve subscribed to Ubersuggest before the 28th of October, you will need to log in using the “Sign in with Google” button. That’s because you first created your account using that method. Please, go to the following link and try to log in as instructed: https://app.neilpatel.com/en/login. Users that registered their accounts with the “Sign in with Google” […]
How do I cancel my free subscription?
To cancel your free account and remove all your data, head to Account Settings, and press the bottom “delete my account”. Done. Now, all your data is removed from our site.
Will I lose my information if I cancel my account?
Yes, when you downgrade your Ubesuggest account, you’ll lose information on rakings and historical data, it will automatically remove any projects you have created. When you sign up again using the same email account, your previous information will not show anymore. That means you would need to start from scratch and add your projects again […]