As long as the desired plans are available, you can choose to upgrade your account. To do that, you just need to go to our pricing page here: https://app.neilpatel.com/en/pricing and pick your plan. Upgrading monthly subscriptions: they will be prorated (charged only the difference), and for the coming months, the new full amount according to the plan […]
Category: Payments & Billing
I canceled my account but you are still attempting to charge me
This happens because our system automatically keeps trying to charge overdue invoices. Please send an e-mail to support@ubersuggest.com, informing your email account, and our team will take care of that as fast as possible. In case you get charged after canceling your subscription – and have proof of it – please email us and we’ll […]
Where do I see my billing information?
To check your billing information, you can do it by accessing the Subscription Settings. Hover on your profile picture in the top right corner of your screen Select Account Settings Go to the tab Subscription Settings. Or you can simply access this link. You’ll see the page below. You’ll get information on your plan, the […]
Can I cancel my free trial?
You can cancel your subscription at any time, and that includes free trials. Hover on your profile picture in the top right corner of your screen Select Account Settings Go to the tab Subscription Settings. Click Cancel Or you can simply access this link and click Cancel. When you cancel your account, the effect isn’t […]
Why does Ubersuggest say I’m a free user?
One of the most common reasons for that is when there is an invoice overdue. When a payment — for whatever reason — can’t be processed, the system will temporarily downgrade the account. To solve this problem, you need to add another card on Subscription Settings, switch the payment method, or contact support@ubersuggest.com if you […]
I’ve canceled my account, but it didn’t cancel immediately
When you cancel your account, the effect isn’t immediate. It will be, in fact, as soon as the trial period is over or, if you already are a paying subscriber, before the next payment. This way, you can profit from whatever time you have left on your subscription or trial period. Don’t worry; you won’t […]
Does Ubersuggest generate VAT invoices? Before or after the payment? Does it have a Tax ID?
Ubersuggest works with a payment processor that generates invoices automatically after the payment are processed. It means we don’t have the ability to issue invoices when there is no payment made yet. Payments can be made using a credit card, debit card, and PayPal on our pricing page. Ubersuggest is a US-based company, and we […]
How do I upgrade my paid account/subscription?
You can upgrade your subscription if you want to add more projects, track more keywords, or audit more pages on your website. To do this, after logging in to Ubersuggest, just click on the Plans and Pricing button near your profile picture. Or you can go directly to the pricing page link: https://app.neilpatel.com/en/pricing and select […]
I bought the Lifetime offer (Individual plan), can I upgrade later?
Every user who took advantage of the lifetime offer will have to keep using the Individual plan under the email they registered when signing up to Ubersuggest. If you think that you need to upgrade to a higher plan because of the Individual plan limits, we recommend signing up for another plan using another Gmail […]
Prices and currency don’t correspond to my location
When subscribing, if the prices appear in a currency that doesn’t correspond to the location you are at the moment, all you need to do is open the pricing page in an incognito window, or even clear your cache. Here you can find instructions on how to do that in each browser. However, the prices […]