If you are still seeing that you are currently under the plan you canceled, it’s probably because you’re automatically signed in, and you still have some cached data.
To fix this, please follow the steps below:
Step 1: Sign-out and sign-in
Step 2: Remove the password saved on the website
Step 3: Clear your browser cache. For instructions for each browser, click here
Step 4: Try another browser
Step 5: You can also try on an incognito/private mode in any browser. This way you make sure no old cached data is loaded.
If you still have issues after that, please send an email to firstname.lastname@example.org and our support team will be more than happy to help you.